The Labor & Employment group at Joseph Greenwald and Laake PA., an AV-rated, law firm with offices in Greenbelt and Rockville, MD, seeks a highly motivated client-focused intake coordinator. This position presents a unique opportunity to join a dynamic practice with one of the area’s premier law firms. We anticipate on-boarding immediately. The position will be located in our Greenbelt office. Job offers competitive salary and benefits package.
- Answering calls, emails, and web inquiries from potential clients
- Gathering case details, timelines, and relevant documentation
- Guiding clients to the appropriate service based on gathered information
- Screening leads according to the Firm’s established criteria
- Collecting client data and entering it into the Firm’s accounting software
- Coordinating schedules and consultations with attorneys
- Following up with potential clients
- Explaining firm processes and fees
- Escalating urgent matters to attorneys
- Sending out and collecting necessary initial paperwork
- Tracking intake performance metrics
- Maintaining client confidentiality
- Copies, scans, faxes, and prints documents; and
- Other duties as may be assigned by attorneys
- Ability to communicate professionally and effectively, both in oral and written form;
- Ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks;
- Ability to organize workflow and use time efficiently;
- Ability to demonstrate strong attention to detail and accuracy;
- Ability to manage matters from initiation through resolution;
- Ability to problem solve and prioritize workload in order to meet deadlines;
- Ability to work independently and to complete assignments with limited guidance;
- Strong interpersonal skills to work in a team environment and ability to develop and maintain positive and productive relationships with staff, attorneys and clients;
- Good discretion and ability to maintain confidential information;
- Strong organizational skills; ability to prioritize and multi-task to meet deadlines;
- Adaptable to changing priorities and ability to remain calm in time sensitive, pressure situations;
- Fluent in Spanish is a plus, but not required;
- Reliable and dependable; and
- Flexibility and willingness to work overtime on an as needed basis.
- Prior experience in legal practice/litigation support-related field required
- Full-time
- $25.00 – $35.00 per hour
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
- 8 hour shift
- Monday to Friday
- Greenbelt, MD 20770 (Required)
- Greenbelt, MD 20770: Relocate before starting work (Required)
NOTE: Pursuant to Joseph Greenwald and Laake PA’s COVID-19 mitigation protocols, individuals must be fully vaccinated upon commencing employment, subject to legally required exemptions (“a medical condition, disability or sincerely held religious belief”).
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